An AI Customer-Service Assistant for Folkestone Hotels and Guest Houses
Visitors ask the same questions in the same order: where do I park, how do I get from the station, can I check in early.
An AI customer-service assistant answers the questions your customers ask most, on email, your website and WhatsApp, and passes anything else to a person. Dean Keating, based in Horndean, Hampshire, sets this up remotely for small businesses in Folkestone, including accommodation.
Customer service for a small business is mostly repetition. The questions change very little from week to week, and the person who answers them is usually also running the place.
Accommodation as the clearest case
Six hotels and guest houses are listed on this site. Two of the hotel descriptions mention being close to the Channel Tunnel terminal, and the site's Harbour Arm guide describes a venue that opens seasonally. A guest planning a stay may be coming off a train, heading for an early tunnel departure, or booked in for an event, and each asks slightly different questions.
The common ones are predictable. Is parking available? What time is check-in? How far is the station? Is breakfast included? Can we arrive late? An assistant can answer those in the owner's own words from information the owner has supplied, at any hour, and pass the awkward ones to a person.
What it should never do
It should not invent. If the answer is not in what you have given it, the right reply is "I will check and come back to you", followed by a message to you. It should not take payments or make promises about refunds. A good setup lists exactly what the assistant may say.
Beyond hotels
The same pattern applies to a garage answering "is my car ready?", a gym answering "what time does the pool open?", or a dental practice answering "how do I register?". Wherever the questions repeat, an assistant can take the first pass.
What Dean Keating offers
His website lists answering common questions across email, web and WhatsApp, sorting and routing messages, updates and confirmations, and escalating to a person. The agents are built inside the tools you already use, then your team is trained and the system supported. It is not a ready-made chatbot product, which means the answers come from your own information rather than a generic script.
He starts with the single task that makes the most difference. In accommodation, that is often the first-reply question set.
Distance and cost
He is based in Horndean, Hampshire, and the work is remote. If you want someone who can visit, include Kent-based providers in your search. There is no price list; a cost is given after the free call, with no obligation.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Folkestone.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Folkestone.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, and works with Folkestone and Kent businesses remotely. If you want someone in the room, say so on the first call and look at Folkestone-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Folkestone.co
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Free, no obligation. With Dean Keating, the publisher of Folkestone.co. Based in Horndean, Hampshire; works with Folkestone and Kent businesses remotely.
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