Business Process Automation for a Folkestone Lettings Office: From Enquiry to Rent Chase
Business process automation sounds large. In a small office it means the same details no longer get typed three times.
Business process automation for a small company means handing the repeating steps, such as copying details between systems, raising invoices and chasing late payments, to software. Dean Keating, based in Horndean, Hampshire, installs this remotely for Folkestone and Kent firms, starting with one task.
A process is only a sequence of steps that happens the same way each time. In a small office the steps are often spread across a diary, an email inbox and a spreadsheet, with a person moving the information from one to the next. Automation takes over the moving.
A lettings desk, step by step
Thirteen estate agents are listed on this site as of 10 October 2026. For an agent that also handles lettings, think of one such desk and the life of a single let.
A landlord enquires. Their name, address and the property are typed into the diary. A tenant is found, and the same details are typed into the agreement and again into the accounts. Each month the rent is due, and somebody checks who has not paid and writes to them. At the end of the week, the manager wants to know how many enquiries came in, how many viewings were booked, and which rents are overdue.
Where automation fits
Copying details between systems. Enter them once and let them appear where they are needed.
Raising invoices. When a job or a period closes, the figures already exist. An agent can draft the invoice for approval.
Chasing late payments. A reminder on the due date, a firmer one later, and a note to the manager if it is still unpaid. This is the task most often left undone.
Booking and confirming. Viewings put in the diary, with confirmations and reminders sent automatically.
The weekly report. Enquiries, bookings, invoices out and amounts overdue, sent on schedule.
What stays with a person
Judgement calls, disputes and anything involving a deposit or a legal duty should not be automated blindly. The agent does the routine around the work and escalates to a person when something is out of the ordinary.
What Dean Keating offers
These are the jobs his website lists. He builds the agents, installs them in the tools the office already uses, trains the staff and supports it. The four steps are a free call, an audit of the work worth automating, the build and install, then training and support. He begins with the single task that makes the most difference, which in an office like this is often the rent chase or the double typing.
There is no published price. The cost follows the free call, with no obligation, and the call ends with a plan you can use without him.
Where he is
He works from Horndean, Hampshire, and sets this up remotely for Kent businesses, because moving details between systems does not need anyone on site. If you want a person in the room, say so at the outset and look at Kent-based providers too. See also AI admin automation.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Folkestone.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Folkestone.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, and works with Folkestone and Kent businesses remotely. If you want someone in the room, say so on the first call and look at Folkestone-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Folkestone.co
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Free, no obligation. With Dean Keating, the publisher of Folkestone.co. Based in Horndean, Hampshire; works with Folkestone and Kent businesses remotely.
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